PURPOSE OF THE SITE

The website https://www.charlottebio.fr/ is an e-commerce site accessible via the Internet. It offers Charlotte Bio cosmetics and beauty accessories for sale to Internet users browsing the site.

CONDITIONS OF USE

Publisher: https://www.charlottebio.fr/ is produced by the company CBB with a capital of 51 000 € registered in the Paris Trade and Companies Register under the number 812 694 495 000 27, whose head office is located at: 124 rue Reaumur, 75002 Paris

All correspondence should be addressed to

contact@charlottebio.fr

or

CBB / Charlotte Bio

4 place Fontette - Floor 3

14000 Caen

Directors of publication: Stéphane Bittoun, Marjorie Minel and Marilou Bertrand

Site hosted by Shopify Inc.

Consequently, CBB declines all responsibility:

- for any interruption of the site;

- for any bug occurrence;

- for any inaccuracies or omissions in the information available on this site;

- for any damage resulting from fraudulent intrusion by a third party leading to a modification of the information made available on the site;

- and more generally for any direct or indirect damage, whatever the cause, origin, nature or consequences, including in particular the costs that may arise from the acquisition of goods offered on the site, loss of profits, customers, data or any other loss of intangible property that may arise from the access of any person to the site or the inability to access it, or from the credit given to any information originating directly or indirectly from the latter.

PROTECTION OF PERSONAL DATA

CBB undertakes to preserve the confidentiality of any information provided online by the Internet user, which he/she may be required to transmit to Shopify Inc. for the use of certain services. Any information concerning the user is subject to the provisions of law no. 78-17 of January 6, 1978. Internet users therefore have the right to access, modify, rectify and delete information concerning them, which they may exercise or obtain by contacting: contact@charlottebio.com.

MEDIATION

In accordance with Ordinance n°2015-1033 of August 20, 2015 and implementing decree n°2015-1382 of October 30, 2015, any so-called consumer dispute or litigation, subject to Article L.152-2 of the Consumer Code, may be the subject of an amicable settlement by mediation with CMAP - Centre de Médiation et d'Arbitrage de Paris.

Prior to the consumer's referral to CMAP , he/she must have already contacted CBB- Charlotte Bio's Customer Service department and not received a response or satisfaction to his/her complaint.

To submit your dispute to the mediator, you can:
- fill in the form on the CMAP website : www.cmap.fr "consumer" tab;
- send your request by simple or registered mail to CMAP Médiation Consommation, 39 avenue Franklin D. Roosevelt, 75008 PARIS, or send an email to consommation@cmap.fr