Privacy Policy
Last update: 18/03/2025
Protecting your privacy is important to us. The purpose of this privacy policy is to inform you about how we collect, use and protect your personal data when you use our website.
1. Identity and contact details of the Data Controller
CBB Charlotte Bio - Stéphane Bittoun / Marjorie Minel - 4 place Fontette 14000 CAEN
2. Collected data
We collect the following data:
- Identification data (surname, first name, address, telephone, e-mail)
- Connection data (IP address, browser, cookies)
- Payment details (for transactions carried out on our site)
- Browsing data (pages consulted, duration of consultation, etc.)
- Any other information you voluntarily give us
3. Purposes of Processing
Your data is collected and processed in order to :
- Manage your orders and deliveries
- Inform you about our products and promotional offers
- Improve your user experience on our site
- Respond to your requests and provide customer service
- Meeting our legal and regulatory obligations
4. Legal basis for processing
We collect and process your personal data on the following legal bases:
- Contract performance (e.g. order processing)
- Legitimate interests (e.g. improving our services, statistics)
- Consent (e.g. newsletter subscriptions, cookies)
- Legal obligation (e.g. invoice retention)
5. Your rights
In accordance with current regulations, you have the following rights:
- Right of access to your data
- Right to rectify inaccurate information
- Right to object to certain processing operations
- Right to erasure of your data (within the limits of our legal obligations)
- Right to restrict processing
- Right to data portability
You can exercise your rights by contacting us at contact@charlottebio.fr
6. Data Retention Period
Your personal data is kept for a period proportional to the purposes for which it is collected:
- Customer data: 2 years after last interaction
- Billing data: 2 years (in compliance with tax requirements)
- Marketing data: until consent is withdrawn
7. Recipients of Data
The data collected is intended for :
- Our company and our employees
- Our service providers (delivery, payment, hosting, etc.)
- Competent authorities in case of legal obligation
8. Transfers outside the European Union
We ensure that your data remains within the European Union. In the event of transfers outside the EU, we put in place appropriate safeguards (standard contractual clauses, certifications, etc.).
9. Cookies
Our site uses cookies to enhance your user experience. You can manage your cookie preferences via your browser.
10. Control Authority
You have the right to lodge a complaint with the CNIL: Commission Nationale de l'Informatique et des Libertés (CNIL) 3 Place de Fontenoy, 75007 Paris www.cnil.fr
If you have any questions about this privacy policy, please contact us at contact@charlottebio.fr.